By Telephone
There are various options if your foodbank does not have an onsite adviser. You can choose from the following options. 0800 and 0808 numbers are free to call.
Adviceline (General advice)
Tel: 0808 278 7820
Monday to Friday 10am – 4pm, excluding Bank Holidays
Energy Affordability Helpline (Gas & Electricity)
Tel: 0800 448 0721
Monday to Friday 10am – 4pm, excluding Bank Holidays
Help to Claim
Tel: 0800 144 8444
Monday to Friday 8am – 6pm, excluding Bank Holidays
Consumer Service
Tel: 0808 223 1133
Monday to Friday 9am – 5pm, excluding Bank Holidays
Pension Wise
Tel: 0800 138 3944
Monday to Friday 8am – 6.30pm, excluding Bank Holidays
If your query is complex and you require a follow-up telephone or video appointment, this will be discussed with you.
Get help in your language, normal call charges apply. Leave a message in your own language and an adviser who speaks your language will phone you back.
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Somali Somaliyeed 0114 700 6896
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اردو Urdu / Punjabi ਪੰਜਾ ਬੀ 0114 700 6881
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عربى Arabic 0114 700 2345
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普通话 / 广东话 Mandarin / Cantonese 0114 700 6102
If you speak another language that is not listed above, please phone the Adviceline (see above) and they will try to get an interpreter. Alternatively, try to have a friend or family member with you when you call who can help translate.
By Web-Chat
You can talk about your issue with a trained adviser online. They will try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.
Chat's usually available 9am to 5pm, Monday to Friday. It's not available on public holidays.
https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/
By E-Mail
Send a message to getintouch@citizensadvicesheffield.org.uk and they will aim to respond within 3 working days. You can also request a call back.
Community Access Point
We understand that many people have difficulties getting online to access support. To ensure that everyone has a route in, regardless of digital skill or access, they have installed several Community Access Points (CAPs) across the city that enable you to speak to an adviser face-to-face over video call using a simple one-click device. The CAPs can be found in confidential spaces within familiar community settings.
Howden House
1 Union Street
Sheffield
S1 2SH
Monday to Friday 10am – 4pm
Community Space
Manor Park Centre
Sheffield
S2 1WE
Tuesday 9am – 12pm
Jordanthorpe Library
Sheffield
S8 8DX
Tuesday 9.30am – 12pm and Friday 1.30pm – 3.30pm
Pakistan Muslim Centre
Woodbourn Rd
Sheffield
S9 3LQ
Sorby House
42 Spital Hill
Sheffield
S4 7LG
Zest Centre
18 Upperthorpe
Sheffield
S6 3NA
Lowedges Community Centre
Gresley Road
Lowedges
Sheffield
S8 7HL
Broomhall Community Centre
Broomspring Lane
S10 2FD
Monday 12pm – 2pm
Wednesday 2pm - 4pm
Foodbank Referral
If you need to see a Citizens Advice advisor, mention this when you go into one of our foodbanks, we will try and arrange for you to go see an Advisor. This may be at another foodbank. You do not need to be collecting a parcel to see the Advisor, but you do need to be a beneficiary.
You can also download a printable copy of this information.